Oversee end-to-end process of driver communications. You will be responsible to craft creative, clear and concise communication messaging. Key things that we typically communicate with drivers are weekly driver incentives, major campaigns, and promotions.
The day-to-day activities:
Craft weekly content for driver communications.
Create a communications schedule on what to send for each communication channel.
Execute on all communications with some supervision from reporting supervisor.
Typically written communication with drivers.
Minimal direct communication with drivers.
Work very closely with various departments.
In constant contact with customer service, driver payments team, finance team in ensuring smooth driver communication and all
driver facing touch points are covered.
The must haves:
Degree from local or foreign universities.
Proficiency in Microsoft word.
Experience in setting up sites via Wordpress, newsletter via MailChimpg and HTML.
Previous copywriting experience preferred.
Willing to work on ad hoc basis and on weekends.
Business development and customer service
Communication Media
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1
2017-8-28
2017-9-28
Business development and customer service
Get to know the Role:
Play a key role in helping to prepare business and growth plans and financial models and own its entire execution by closely working with cross functional team and the Regional BD Team – KPIs, operating plan, marketing plan, budgets, cash flow and overallcompany finances.
Pro-actively identify and suggest new opportunities to improve and iterate initiatives; focusing on customer/driver-centric initiatives to improve user/driver experience and to materialize sustainable business models for Grab.
Play a key role in leading strategic initiatives to drive Grab business sustain-ably forward.
Originate, solidify, and maintain productive relationships with key partners.
Continuously identify opportunities to improve and iterate new initiatives.
Develop business case, build and analyze financial models for new initiatives.
Achieve, and report on KPIs periodically to Head of BD (Country).
Ensure all initiatives are customer centric (consumer and drivers) by representing the voice of the customer in all initiatives.
Continuously develop initiatives that will improve the lives of our customers (consumers and drivers).
Ensure all initiatives meet strategic and financial objectives of the company.
The day-to-day activities:
Provide coaching and continuously upskilling of junior teammates.
Pro-actively work with BD teammates to craft and share best practices efficiently using common resources.
The must haves:
Minimum 5-6 years of relevant working experience in Finance company, Management consulting, Private equity, Investment banking, orBusiness Development
Strong creativity and problem solving skills
Strong experience in engaging and negotiating with middle managers
Experience in retail, travel, tech, automotive industry, auto finance and/or B2B sales a plus
Excellent cross functional project management, problem solving, negotiation, interpersonal and communications skills
Ability to work independently and deal effectively with complex, changing, and ambiguous environments
Ability to initiate and maintain strong relationships with relevant industry partners
Passionate about the social mission and making a positive impact in emerging markets
Local language proficiencies a must
Relevant BA/BS/BEng degree
MBA from top tier university preferred.
Proficient user of Microsoft Word, Excel, Power point
Business Development
Customer Service
Johor Bahru, Malaysia
1
2019-9-1
2019-12-31
Get to know the role:
Explore and develop commercial, offices, public car parking business. Knowledge of products, services, offers to customers, value creation.
The day-to-day activities:
Marketing, adopt social media and advertisement for brand awareness
Customers segmentation, from commercial operators, offices, to corporate key accounts; develop impactful strategies
Obtain tenders invitations with its requirements, documentation
Understand market dynamic, sensitive to market practices and competition, Way of working, cross cultural
Collect and digest customer’s requirements, proposal to closing of deals
Basic knowledge of contracting and legal aspects, T&C, risks assessment
Regular contacts with buildings management, parking space owners, incl. relevant authorities, airport, hospitals, and shopping malls
Highlighting and make recommendation to management on area for continuous improvement and trouble shooting
Establish proper processes & procedures, and business reporting
Accountable for performance: KPI, sales target & forecast, order in-take
The must haves:
“Can Do attitude”, strong believers and confident to start from scratch
Experiences in public and commercial, government tenders will be added advantage
Customer’s centric, customer’s relationship management, ability to blend business, strategy, to lead complex, multi-faceted aspects
Be well organized, and bring a high level of attention to detail and efficiency while working under tight deadlines and on multiple projects simultaneously
Strong written and verbal communication skills
Proven ability to work independently and effectively, eager to win, results oriented, Strong code of ethics and sound business judgment required
Proficient user of Microsoft Word, Excel, Power point
Own transport to meet customers and may need to travel by air as arrange by Co.
Past experiences is important, “if you are SPM level with many years in car parking industry, we want to meet YOU!
Marketing
Customer Service
Johor Bahru, Malaysia
1
2019-9-1
2019-12-31
Get to know the role:
Tap current digital social media, local news channel to promote brand awareness
The day-to-day activities:
Study market parking landscape and key players, clusters, desire & needs
Strategic locations, customer’s segment promotion campaigns within budget
Shaping one effective marketing model, one location to nationwide network
Explore potential partnership with digital payment companies, shopping malls chain
Develop plan, strategies around current market landscape, translate into actions
Market penetration and increase success rates (e.g: tenders) to win customers
Track APP downloads, active users, and coverage %, Big Bang, speed is key
Nurture from “incubating” model to mature level, prepare “frog-leaps into Thailand, Philippines, Indonesia neighboring countries, with a larger network
Develop KPI deliverables, work towards achievements / goal objectives
The must haves:
“Can do attitude” and someone eager and determined to promote ioT, digital lives
Experiences in marketing communication in any other fields
Strong believers of new digital innovation solutions unlock hidden market potential
Fast to adapt to market environment, seeing area for improvement to satisfy customers
Strategic and develop effective marketing tactics, effective communication inside out
Candidate with car parking experiences are encourage to apply
“If you are SPM level with many years in car parking industry, we want to meet YOU!